Frequently Asked Questions (FAQs)

FAQs

What is the progress of my order ? +

-Once your order is placed, you will receive a confirmation email.

-The confirmation email will include a tracking link to monitor the status of your order.

-When your order is shipped, another email will be sent to you.

-The second email will contain the tracking information for your order.

-Alternatively, you can track the status of your order by visiting the "order history" section on your account page..

What are the payment options available for making a purchase ? +

We are pleased to offer cash on delivery as our primary payment method, which is highly popular and preferred by our customers..

Are returns accepted for products purchased from your store ? +

Certainly, we acknowledge returns provided that the following criteria are met:

-The product should have been purchased from our online store.

-The product must remain unused.

-The product should be returned in its original packaging, including all tags, within 7 days of delivery.

To initiate a return request, kindly contact our support team by filling out the "contact us" form. Our dedicated support staff will promptly assist you..

Is it possible to make changes to my order ? +

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via 'contact us" form..